Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@dottjeans.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@dottjeans.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@dottjeans.com.

Return and Exchange Policy

At Dott Jeans, we care about our customers' satisfaction and always strive to provide the best online shopping experience.
Therefore, we offer a flexible return and exchange policy under the following conditions:

1. Return and Exchange Conditions

  • You can request a return or exchange within 14 days from the date of receiving the product.

  • The product must be in its original condition, unused, with all accessories and original packaging.

2. Cases Eligible for Return or Exchange

  • Receiving an incorrect or wrong product.

  • Receiving a product with a clear manufacturing defect.

  • Product specifications differ from what was described on the website.

3. How to Request a Return or Exchange

  1. Contact us via WhatsApp at: +20 102 840 0188 or through our Facebook page: Dott Jeans Facebook Page.

  2. Provide your order number and clear photos of the product showing its condition.

  3. Your request will be reviewed within 1-3 business days.

  4. Once approved, we will arrange for product pickup and either send a replacement or process a refund as agreed.

4. Important Notes

  • The customer will bear the shipping costs in case of exchange due to size change or personal reasons.

  • In case of return due to an error from our side, we will cover all shipping costs.