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At Dott Jeans, we care about our customers' satisfaction and always strive to provide the best online shopping experience.
Therefore, we offer a flexible return and exchange policy under the following conditions:

1. Return and Exchange Conditions

• You can request a return or exchange within 14 days from the date of receiving the product.

• The product must be in its original condition, unused, with all accessories and original packaging.

2. Cases Eligible for Return or Exchange

• Receiving an incorrect or wrong product.

• Receiving a product with a clear manufacturing defect.

• Product specifications differ from what was described on the website.

3. How to Request a Return or Exchange

1. Contact us via WhatsApp at: +20 102 840 0188 or through our Facebook page: Dott Jeans Facebook Page.

2. Provide your order number and clear photos of the product showing its condition.

3. Your request will be reviewed within 1-3 business days.

4. Once approved, we will arrange for product pickup and either send a replacement or process a refund as agreed.

4. Important Notes

• The customer will bear the shipping costs in case of exchange due to size change or personal reasons.

• In case of return due to an error from our side, we will cover all shipping costs.